Our Guarantee

Customer Satisfaction Guarantee

Try the Raticator in your home and experience for yourself the freedom from inhumane poisons, snap-type mouse traps or rat traps, and glue traps. If you are not completely satisfied with the Raticator please email us or call us toll-free at 1-800-PEST-ZAP (1-800-737-8927). Most issues can be resolved by email or over the phone.

Warranty

Limited 6 Month Warranty (with Proof of Purchase) – ATrap U.S.A. provides a six month parts and labor warranty that the Raticator Infrared Max, Raticator S-Plus or Raticator Bluetooth S-Plus will be free from defects in workmanship and materials. ATrap U.S.A.’s obligation under this warranty shall be limited to repairing or replacing any part of the product which is defective. Service can be arranged by contacting us at 1-800-PEST-ZAP (1-800-737-8927). Warranty is void in the event of misuse or abuse of the product or as the result of unauthorized repairs or alterations.

Shipping

FREE standard shipping to the contiguous United States with orders of $89 or more. Please allow 7-10 business days from order date to delivery.

Returns

If through our troubleshooting efforts we determine that you need to return your Raticator, we’ll issue a Return Merchandise Authorization (RMA) along with return instructions. We cannot accept responsibility for return shipments without an RMA number.

Refunds for products purchased from raticator.com

In the event that a refund is deemed necessary within 30 days (proof of purchase is required) we will gladly issue you a refund for the purchase price of the product. Any expedited shipping charges we incurred to have your Raticator delivered to you will be deducted from your refund.

Third-Party Purchases

If you have purchased your Raticator through a retailer, you may need to coordinate the refund with that source according to their product return policy. Please make sure to review the source’s return policy before making your purchase decision.

Proper Product Disposal

Although your Raticator should provide you with many years of trouble-free service, if there should come a time when your Raticator is no longer able to do it’s thing and the time has come to dispose of it, check the link for the National Safety Council Electronic Equipement Recyclers. Please do the green thing with your old Raticator.