Helpful Tips & Tech Support
Raticator Bluetooth S-Plus
Raticator Infrared Max
Fortunately, there isn’t much that can go wrong with a Raticator.
However, when you need help, the following links will solve most problems.
As the temperatures drop, cold related battery issues climb. Although you can use our device anywhere, and in any condition that you would use your battery operated boom box, iPod or transistor radio, please be aware that the cold effects the power output of a battery so the batteries could be brand new (test and work just fine in warmer environment) but still not be able to deliver the punch needed for the Raticator to do its job. Many customers work around it by keeping the unit warmed during the day and arming it in the evening when rodents are likely to be more active.
If you still have any questions, fill out the Tech Support Request Form and a technician will get back to you ASAP. Emails and phone messages are usually returned within 2 business days but it can be longer so please be patient.
If you need to speak to someone dial 1-800-PEST-ZAP [737-8927] and we will take your information, turn it over to our technician and they will get back to you ASAP.
To dispose of old units please visit www.nsc.org for a list of Electronic Equipment Recyclers.